Library FAQs

by Tiffani Stewart
St. Charles City-County Library 

Have a burning question about the Library? Take a look at some of the most frequently asked questions from our website. Maybe you’ll find out something new!

  1. How do I get a library card?  Library cards are FREE for anyone residing in St. Charles County. Children under 16 must be accompanied by a parent or guardian. Visit any library branch with a photo ID and proof of address (like a utility bill or mortgage statement). Need an eBook at 2 a.m. during a bout of insomnia? You can get a temporary card online at myLibrary.org - Use the Library - Get a Library Card.  
  2. If I don’t live in St. Charles County, can I still get a library card?  Yes! Anyone living in a reciprocal lending area (including Franklin, Gasconade, Warren, and St. Louis Counties) can request a free St. Charles County library card. Find out more at myLibrary.org/reciprocity.  Live outside of our reciprocal lending areas? Non-resident borrower cards are available for $80 per year. If you typically buy a few new books each year, getting a library card instead may be a better value.
  3. Why doesn't the library carry more copies of very popular books?  The Library always weighs supply costs with demand. Our collections staff monitor the number of holds on a book to decide how many copies to purchase. These numbers vary by type of book (print, eBook, etc.) and are checked on a weekly basis. The Library works hard to get the newest titles to you quickly! Place your hold and, even if you’re last on a long list, you’ll find a fun surprise on the shelf when it’s your turn. (Get personalized staff recommendations for what to read while you’re waiting using the “We Recommend” form. Find it by going to “Ask Us” at myLibrary.org.)  To see upcoming titles and to place a hold early, visit the myLibrary Catalog and explore our "Coming Soon" section on the left-hand side. 
  4. How do I donate my books to the library?  Please and thank you. The Friends of the Library gladly accept donations of new and used books and other materials for their annual book fair. All proceeds fund Library programs and materials. Visit myLibrary.org/book-material-donation for guidelines. 
  5. How do I get a book that the St. Charles City-County Library does not own?  For titles published less than a year ago, you may submit a purchase suggestion. The Library often adds titles to the collection that are requested by customers. Suggest a purchase using the “Ask Us” chat feature at myLibrary.org. By the way, there’s no need to suggest the latest James Patterson or Nora Roberts title. Popular books that are coming soon will be added to the Library’s collection as soon as they are available. (We are excited about them too!) Titles not selected for purchase (and those published more than a year ago) may still be available to borrow from another library in the US. You can request an Interlibrary Loan like this FREE by visiting myLibrary.org/request-interlibrary-loan
  6. How do I renew a book?  If your item is eligible, we’ll renew it automatically! To review the materials you have checked out and to find out if they have been renewed, visit “My Account” in the myLibrary Catalog and enter your library card number and PIN (usually the last four digits of your phone number). From here, you can renew items, see what you have checked out, modify your pick-up branch, and check or cancel any holds. There is a limit of six renewals per item. Materials on hold for another customer cannot be renewed. The Library does not charge late fees. 
  7. How can I use eBooks? eBooks can be downloaded to home computers and mobile devices. 
  • On your computer, visit org/read-listen-watch-play to access Overdrive or Hoopla. These platforms have hundreds of eBooks - all free with your library card. (You’ll find video lessons there too that can help you get started.)
  • On a phone or tablet, go to your app store (Google Play or Apple’s App Store) and find Libby, by Overdrive or Hoopla. Download one or both of these free apps. Select “St. Charles City-County Library” as your library and set up your account using your library card number and pin. Browse eBooks on your phone. 

Have questions? Take your device to any library branch for help.

Is there anything else I should know? You can check out up to 100 items at a time. (Really.) The Library offers more than books too. Browse our “Library of Things” to discover technology, baking tools, exercise equipment, telescopes, board games, fishing poles, and more. A library card may be the most exciting thing in your wallet. (Really!) 

Didn’t see your question on our list? No worries! You can ask us anything using the “Ask Us” chat feature at myLibrary.org. Or stop by any library branch and get an answer in person. Staff are standing by.

 All Library facilities are open to the public and offer curbside/drive-up services. Room reservations, passport services, and in-person classes & events are temporarily cancelled, but virtual programming is happening now. Get the details here: myLibrary.org/covid-19